Privacy policy

Nicole's Coastal Boutique is operated by VEVA ECOMMERCE, a company registered in the Netherlands. For purposes of applicable data protection laws, VEVA ECOMMERCE is the controller of your personal information.

This Privacy Policy explains how Nicole's Coastal Boutique (“Nicole's Coastal Boutique,” the “Site,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you:

  • Visit or use nicolescoastalboutique.com
  • Purchase products from us
  • Create or use a customer account
  • Contact our customer service team
  • Subscribe to marketing communications
  • Otherwise interact with us or our services

These activities are collectively referred to as the “Services.”

For purposes of this Privacy Policy, “you” and “your” refer to any customer, website visitor, account holder, or other individual whose personal information we process.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires consent for particular processing activities, we will request that consent separately.

1. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our business practices, technology, Services, or legal and regulatory requirements.

When we make changes, we will publish the revised Privacy Policy on the Site and update the “Last updated” date shown above. Where required by applicable law, we may also provide additional notice regarding material changes.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

Information You Provide Directly to Us

Personal information you provide directly to us may include:

  • Contact information, including your name, email address, telephone number, billing address, and shipping address
  • Order information, including the products you purchase, order number, billing information, shipping information, transaction history, returns, refunds, and payment confirmation
  • Account information, including your username, password, saved addresses, order history, and account-security information
  • Customer-service information, including messages, questions, complaints, return requests, and other information you include in communications with us
  • Photographs or other documentation submitted in connection with damaged, defective, or incorrect items
  • Marketing preferences, including your email or text-message subscription preferences
  • Reviews, feedback, survey responses, or other content you voluntarily submit
  • Any other information you choose to provide through the Site or Services

You may choose not to provide certain information. However, this may prevent us from providing particular products, features, or Services to you.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect certain information about your device and use of the Services.

This information may include:

  • Internet Protocol address
  • Device type and device identifiers
  • Browser type and browser settings
  • Operating system
  • Internet or network connection information
  • Approximate location derived from your IP address
  • Pages and products viewed
  • Search terms entered on the Site
  • Links or advertisements clicked
  • Referring and exit pages
  • Shopping-cart activity
  • Checkout activity
  • Dates and times of visits
  • Information about how you navigate and interact with the Site
  • Cookie identifiers, pixel identifiers, and similar technical information

We refer to this information collectively as “Usage Data.”

We may collect Usage Data through cookies, pixels, tags, web beacons, software development kits, local storage, and similar technologies.

Information We Receive from Third Parties

We may receive personal information from third parties that help us provide and improve our Services, including:

  • Shopify, which hosts and powers our online store
  • Payment processors and payment-service providers
  • Fulfillment and warehouse partners
  • Shipping carriers and logistics providers
  • Customer-support providers
  • Fraud-prevention and security providers
  • Analytics providers
  • Advertising and marketing partners
  • Email and communication providers
  • Social-media platforms
  • Apps and integrations connected to our Shopify store
  • Business and professional service providers

Payment providers may collect financial information such as credit or debit card details, billing information, bank-account information, or other payment credentials. We generally do not receive or store complete payment-card numbers.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use personal information to:

  • Process and confirm purchases
  • Process payments
  • Fulfill and deliver orders
  • Provide order and shipping updates
  • Manage customer accounts
  • Process returns, replacements, refunds, and store credit
  • Communicate regarding purchases or transactions
  • Provide requested products, features, and Services
  • Maintain transaction and order records

Customer Service and Communication

We use personal information to:

  • Respond to questions and requests
  • Provide customer support
  • Investigate complaints
  • Resolve damaged, defective, or incorrect-item claims
  • Communicate about returns, refunds, replacements, and deliveries
  • Improve our customer-service procedures

Marketing, Personalization, and Advertising

Subject to your preferences and applicable law, we may use personal information to:

  • Send promotional emails or other marketing communications
  • Recommend products that may interest you
  • Personalize your shopping experience
  • Measure the effectiveness of marketing campaigns
  • Display advertisements on our Site or other websites
  • Create or use advertising audiences
  • Conduct analytics relating to customer interests and purchasing activity

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those messages.

Even after you unsubscribe from promotional communications, we may continue sending non-promotional communications concerning your account, purchases, orders, returns, security, or other transactions.

Security and Fraud Prevention

We use personal information to:

  • Detect and prevent fraudulent transactions
  • Protect accounts and payment information
  • Investigate suspicious, illegal, or malicious activity
  • Protect the Site, our customers, and our business
  • Enforce our policies and contractual terms
  • Maintain the security and integrity of our Services

You are responsible for keeping your account credentials confidential. Please contact us immediately if you believe your account or personal information has been compromised.

Analytics and Service Improvement

We may use personal information to:

  • Understand how customers use the Site
  • Analyze Site performance
  • Identify technical problems
  • Improve products and Services
  • Develop new functionality
  • Measure customer engagement
  • Optimize the Site and checkout experience

Legal and Business Purposes

We may use personal information to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests, subpoenas, warrants, or court orders
  • Establish, exercise, or defend legal claims
  • Maintain financial, tax, and business records
  • Enforce our agreements and policies
  • Protect our legal rights and the rights of others
  • Conduct or evaluate a corporate transaction

4. Legal Grounds for Processing

Where applicable data-protection law requires a legal basis, we process personal information under one or more of the following grounds:

  • Performance of a contract: when processing is necessary to process an order, deliver products, manage payments, or provide requested Services
  • Legitimate interests: when processing is reasonably necessary to operate, secure, analyze, and improve our business and Services, provided those interests are not overridden by your rights
  • Consent: when you have provided consent for activities such as certain marketing or cookie-based processing
  • Legal obligations: when processing is necessary to comply with applicable laws, accounting requirements, tax obligations, or lawful government requests
  • Protection of legal rights: when necessary to establish, exercise, or defend legal claims

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing that occurred before consent was withdrawn.

5. Cookies and Similar Technologies

We and our partners use cookies and similar technologies to operate, secure, analyze, and improve the Site.

Cookies may be used to:

  • Keep the Site functioning correctly
  • Remember items in your shopping cart
  • Remember your settings and preferences
  • Authenticate customer accounts
  • Process checkout activity
  • Prevent fraud
  • Analyze Site traffic and performance
  • Understand customer interactions
  • Personalize content
  • Measure advertising performance
  • Provide or measure targeted advertising

Some cookies are necessary for the Site to operate. Other cookies may be used for analytics, personalization, or advertising.

You can manage cookies through your browser controls or through any cookie-preference tool made available on our Site. Blocking certain cookies may cause portions of the Site or Services to function incorrectly or become unavailable.

Where required by law, non-essential cookies and tracking technologies will be used only after the necessary consent has been obtained.

Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is currently no uniform industry standard for responding to Do Not Track signals, our Site may not respond to those signals.

Where required under applicable law, we recognize legally valid universal opt-out preference signals, including the Global Privacy Control, as a request to opt out of the sale or sharing of personal information or its use for targeted advertising.

6. Shopify

Our online store is hosted and powered by Shopify.

Shopify processes personal information when you visit our Site, create an account, make a purchase, use Shopify-supported payment or checkout features, or otherwise interact with our Services.

Depending on the Shopify services and settings enabled for our store, Shopify may process information based on your interactions with Nicole's Coastal Boutique, Shopify, and other Shopify merchants to provide security, fraud prevention, personalization, analytics, improved shopping functionality, or advertising-related services.

We share information with Shopify and may share information with other service providers located in countries other than the country in which you live.

More information about Shopify’s processing practices is available through the Shopify Consumer Privacy Policy.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may disclose personal information to companies that perform services for us, including:

  • Website-hosting providers
  • Payment processors
  • Warehouse and fulfillment providers
  • Shipping carriers
  • Customer-service providers
  • Cloud-storage providers
  • IT and cybersecurity providers
  • Fraud-prevention providers
  • Analytics providers
  • Marketing and email providers
  • Accounting, legal, and professional advisers

These parties receive personal information as necessary to perform services on our behalf.

Advertising and Marketing Partners

We may disclose identifiers, commercial information, Usage Data, cookie identifiers, and similar information to advertising, analytics, and marketing partners.

These partners may use information in accordance with their own privacy notices, subject to applicable law and your privacy choices.

At Your Direction or With Your Consent

We may disclose personal information when you direct us to do so, request a third-party service, use a third-party integration, or otherwise consent to the disclosure.

For example, we may provide your delivery information to a shipping carrier so that your order can be delivered.

Affiliates and Corporate Organizations

We may disclose information to current or future affiliates, parent companies, subsidiaries, or other entities within our corporate organization where reasonably necessary to operate our business.

Business Transactions

Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

Legal and Safety Requirements

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law
  • Respond to legal process or government requests
  • Enforce our agreements or policies
  • Prevent fraud or illegal activity
  • Protect our rights, property, customers, employees, or others
  • Investigate security incidents
  • Establish, exercise, or defend legal claims

8. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money in the ordinary meaning of the word “sell.”

However, some U.S. state privacy laws define “sale” or “sharing” broadly. The use of advertising cookies, pixels, analytics technologies, or advertising partners may be considered a sale, sharing, or processing for targeted advertising under those laws.

Depending on the services enabled on our Site, the following categories of personal information may be disclosed for targeted advertising or in a manner that may be considered a sale or sharing:

  • Identifiers, such as cookie identifiers, device identifiers, or IP addresses
  • Commercial information, such as products viewed or purchased
  • Internet or electronic-network activity
  • Approximate geolocation information
  • Inferences concerning shopping interests or preferences

These categories may be disclosed to advertising, analytics, social-media, or marketing partners.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age.

How to Opt Out

Where applicable, you may opt out of the sale or sharing of personal information and its use for targeted advertising by:

  • Selecting the Your Privacy Choices or Do Not Sell or Share My Personal Information link in the footer of our Site
  • Using a supported browser with Global Privacy Control enabled
  • Emailing info@nicolescoastalboutique.com
  • Submitting a request through our Contact Form

Opt-out requests will be processed in accordance with applicable law.

9. U.S. State Privacy Disclosures

Depending on where you live and whether the applicable law applies to Nicole's Coastal Boutique, you may have certain rights regarding your personal information.

Categories Collected

During the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers: name, postal address, email address, telephone number, IP address, account identifiers, device identifiers, and cookie identifiers
  • Customer-record information: contact information, billing address, shipping address, and payment-related information
  • Commercial information: purchase history, products viewed, order information, returns, refunds, and shopping preferences
  • Internet or network activity: browsing activity, interactions with the Site, advertisements, emails, or accounts
  • Approximate geolocation: general location inferred from an IP address or device information
  • Audio, electronic, or visual information: photographs or documents voluntarily provided to customer service
  • Inferences: likely interests or preferences derived from purchasing or browsing activity
  • Sensitive personal information: account log-in credentials and payment information processed as necessary to provide requested products and Services

We collect this information from you, your device, Shopify, payment processors, shipping providers, advertising and analytics partners, and other service providers.

The purposes for which these categories are used are described in the section titled How We Use Personal Information.

Disclosures for Business Purposes

During the preceding 12 months, we may have disclosed the categories listed above to service providers, payment processors, Shopify, fulfillment providers, shipping carriers, analytics providers, professional advisers, and other vendors for the business purposes described in this Privacy Policy.

Categories Sold or Shared

For purposes of state privacy laws, we may have sold or shared the following categories through advertising or tracking technologies:

  • Identifiers
  • Commercial information
  • Internet or electronic-network activity
  • Approximate geolocation information
  • Inferences regarding interests or shopping preferences

These categories may have been shared with advertising and analytics partners.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have some or all of the following rights:

  • Right to know or access: request confirmation of whether we process your personal information and receive access to that information
  • Right to delete: request deletion of personal information, subject to legal exceptions
  • Right to correct: request correction of inaccurate personal information
  • Right to data portability: request a copy of certain personal information in a portable and technically feasible format
  • Right to opt out: opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities
  • Right to limit: request limitations on certain uses or disclosures of sensitive personal information where applicable
  • Right to withdraw consent: withdraw consent where processing is based on consent
  • Right to appeal: appeal a decision concerning a privacy request where applicable
  • Right to non-discrimination: exercise privacy rights without receiving unlawful discriminatory treatment

These rights are not absolute. We may deny or limit a request where permitted by law, including when information must be retained to complete a transaction, comply with law, detect fraud, maintain security, exercise legal rights, or fulfill another permitted purpose.

Submitting a Privacy Request

You may submit a privacy request by:

Please describe the right you wish to exercise and provide sufficient information for us to identify the relevant records.

Identity Verification

We may need to verify your identity before completing a request. Verification may involve confirming information already associated with your account, order, or prior interactions with us.

We will use information provided for verification only to evaluate and respond to the request.

Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require:

  • Proof that you authorized the agent to act for you
  • Verification of the agent’s identity
  • Direct confirmation of your identity or authorization

Appeals

If we decline your request and applicable law provides a right to appeal, you may appeal by replying to our decision or emailing info@nicolescoastalboutique.com with the subject line Privacy Request Appeal.

Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

This means we will not unlawfully deny products or Services, charge a different price, provide a different level of service, or retaliate against you solely because you submitted a privacy request.

If we offer a loyalty, rewards, discount, or promotional program that qualifies as a financial incentive under applicable law, we will provide any legally required notice concerning that program.

11. California Privacy Rights

If the California Consumer Privacy Act, as amended, applies to our business, California residents may have certain rights, including the right to:

  • Know the categories and specific pieces of personal information collected
  • Know the categories of sources from which information was collected
  • Know the business or commercial purposes for collecting, using, selling, or sharing information
  • Know the categories of third parties to whom information was disclosed
  • Request deletion of personal information
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information
  • Limit certain uses of sensitive personal information
  • Receive equal service and pricing when exercising privacy rights

California residents may exercise these rights using the methods described in the Submitting a Privacy Request section.

12. Children’s Privacy

Our Site and Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13. If we learn that a child under 13 has provided personal information without appropriate parental authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has submitted personal information may contact us at info@nicolescoastalboutique.com.

13. Security of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no security system, internet transmission, or electronic-storage method is completely secure. We cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The length of our relationship with you
  • Whether you maintain an account
  • The time required to fulfill and document a transaction
  • Returns, refunds, disputes, or chargebacks
  • Fraud-prevention and security requirements
  • Tax, accounting, and recordkeeping obligations
  • Applicable limitation periods
  • Legal and regulatory requirements
  • The need to establish, exercise, or defend legal claims

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

15. International Data Transfers

Nicole's Coastal Boutique is operated by a company established in the Netherlands. However, we operate an international e-commerce business, and your personal information may be transferred to, stored in, or processed in countries outside the Netherlands and the European Economic Area.

This may include the United States, Canada, China, and other countries in which Shopify, payment processors, technology providers, advertising partners, shipping carriers, warehouse providers, or fulfillment partners operate.

The privacy and data protection laws of these countries may differ from those applicable in the Netherlands.

Where required by applicable law, we use legally recognized safeguards for international transfers, such as adequacy decisions, the European Commission's Standard Contractual Clauses, contractual protections, or other legally permitted transfer mechanisms.

16. Privacy Rights Under the GDPR

Because the company operating Nicole's Coastal Boutique is established in the Netherlands, the General Data Protection Regulation may apply to personal information processed in connection with our business activities, even though our Site is intended exclusively for customers in the United States.

Subject to the conditions and exceptions provided by applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of your personal information
  • Request restriction of certain processing activities
  • Object to processing based on legitimate interests
  • Object to the use of your personal information for direct marketing
  • Receive certain personal information in a structured, commonly used, and machine-readable format
  • Withdraw consent at any time when processing is based on consent
  • Submit a complaint to a competent data protection authority

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

These rights are not absolute and may be subject to conditions, limitations, or exceptions under applicable law. We may retain certain information where necessary to complete a transaction, comply with legal obligations, prevent fraud, resolve disputes, or establish, exercise, or defend legal claims.

17. Third-Party Websites and Services

The Site may contain links to third-party websites, apps, platforms, or services.

We do not control and are not responsible for the privacy, security, accuracy, or content of third-party services. Information you provide to a third party is governed by that third party’s privacy policy and terms.

You should review the privacy policies of third-party services before providing personal information.

The inclusion of a third-party link does not necessarily mean that we endorse or control that third party.

18. Complaints

If you have a complaint about how we collect, use, disclose, or otherwise process your personal information, please contact us using the details provided below.

We will review and respond to your complaint in accordance with applicable law.

Because the company operating Nicole's Coastal Boutique is established in the Netherlands, you may also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, or with another competent supervisory authority where applicable.

Residents of the United States may also have the right to contact their state attorney general or another applicable privacy regulator.

19. Contact Information

Questions about this Privacy Policy, privacy requests, complaints, or requests to exercise privacy rights may be submitted using the following details:

Email: info@nicolescoastalboutique.com
Phone: 
Contact Form: Contact Us

Company Information

Store Name: Nicole's Coastal Boutique
Company Name: 

Business Address:

Warehouse Address: